Lexitio does not offer a self-serve free trial. Demos and design-partner access are arranged directly with us and are not charged.
Monthly subscriptions are billed on a recurring basis and may be cancelled at any time from your billing settings. Cancellation takes effect at the end of the current billing period — you retain full access until then.
Apart from the 30-day money-back guarantee on your first payment (see section 3), we do not provide prorated refunds for partial months. If you cancel mid-cycle, you will continue to have access through the end of the period you paid for.
Exception: If you experience a billing error (e.g., duplicate charge or charge after cancellation), contact us within 30 days and we will issue a full refund for the erroneous charge.
Annual subscriptions are billed upfront for 12 months at 15% off the monthly price. You may cancel at any time, but annual subscriptions are non-refundable after the 30-day money-back period on your first payment.
30-day money-back guarantee. If you are not satisfied, contact us at info@lexitio.com within 30 days of your first payment and we will refund it in full. This applies to monthly and annual plans.
Billing continues from day 31 at your plan’s price: the full monthly price on monthly billing, or the annual price on annual billing. Annual billing is 15% off the monthly price.
After those 30 days, annual subscriptions are non-refundable. You may cancel to prevent renewal, and you will retain access through the end of the annual period.
One-time investigation credit purchases are non-refundable once credits have been used. Unused credits may be refunded within 30 days of purchase — contact us to request a refund.
If Lexitio experiences a significant service outage (more than 24 consecutive hours of unavailability), affected subscribers may request a prorated credit for the affected period. Credits are applied to the next billing cycle and are not issued as cash refunds.
To request a refund, email us at:
Please include your account email and a brief description of the issue. We respond to all refund requests within 2 business days.
You can cancel your subscription at any time from Settings → Billing in your Lexitio dashboard. No cancellation fee applies. Your data is retained for 30 days after cancellation before being deleted.
Questions about billing or this policy? Contact us at info@lexitio.com. We're happy to help.